Outcome of Complaints
The Press Ombudsman's Office will, in the first instance, attempt to resolve your complaint by contacting the editor of the publication concerned. It will outline your complaint to the editor and seek to resolve it speedily by a process of conciliation. The conciliation process should not take more than about six weeks from the date of receipt of your complaint.
If conciliation is not possible, the Ombudsman will examine the case in detail and make a decision.